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I spoke with Richard Schwartz, CEO of Pensa Systems, about how AI and data technologies can help retailers learn more about their customers.

Among the topics we discussed: 

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  • As you survey the market for how data and AI is used in retail, what are a couple of key trends moving the sector this year?
  • What’s a common problem that retailers face with using data and AI? Any advice you’d give them?
  • How is Pensa Systems addressing the needs of its clients? What’s the Pensa Systems advantage?
  • The future of AI and data in retail? What are some key milestones we can expect in the years ahead?

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James Maguire is eWeek’s Editor-in-Chief and has been reporting on emerging technology for more than 15 years. He has won two ASBPE Awards of Excellence for in-depth feature articles about cloud computing and artificial intelligence. He has covered the gamut of enterprise and consumer technology, and regularly communicates with leading IT newsmakers, vendors and analysts.

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